Order Status

     If you placed an order as a guest and used PayPal to complete the transaction, please track order via PayPal. Updates will be provided directly from there.
Has my order shipped?
How do I change quantities or cancel an item in my order?
How do I track my order?
My order never arrived.
An item is missing from my shipment.
My product is missing parts.
When will my back order arrive?

Worldwide Shipping

Do you ship to my country?
What are my payment choices?
When will my order ship and what are the shipping charges?
What is the return policy?

Order Status    

Click the "My Account" link at the top of our website to check your order status.

Click the "My Account" link at the top of our website to view the orders you have placed. Then click the "Change quantities" link to find and edit your order. Please note that once an order has begun processing or has shipped, the order is no longer editable. If there are any issues, feel free to contact us at inquiries@pristineparts.com.

Click the "My Account" link at the top of our website to track your order.

Click the "My Account" link at the top of our website to track your order status. Please make sure that your order has been processed and shipped already. If your order displays your Package Tracking Number, please check with the selected post office to confirm that your packages were delivered. If your packages shows a status of "Delivered", please contact us at inquiries@pristineparts.com.

Click the "My Account" link at the top of our website to track your order status. Please make sure that your order has been processed and shipped already. If your order displays your Package Tracking Number, please check with the selected post office to confirm that your packages were delivered. If your packages shows a status of "Delivered", please contact us at inquiries@pristineparts.com.

Click the "My Account" link at the top of our website to track your order status. Please make sure that your order has been processed and shipped already. If your order displays your Package Tracking Number, please check with the selected post office to confirm that your packages were delivered. If your packages shows a status of "Delivered", please contact us at inquiries@pristineparts.com.

Back ordered items happen when our suppliers are unable to predict when they will have more items instock. However, as soon as they do, we will be able to ship the item out to you.

Worldwide Shipping    

We ship to most major countries. However, to double check please contact us at inquiries@pristineparts.com before placing an order.

For now, we only accept PayPal for International transactions.

After providing us with your location, we will be able to calculate the cost of your shipping. Orders will ship depending on inventory availability. Estimated time of arrive could take at least six to eight weeks after order has been processed and shipped. Occasionally back orders will happen when our suppliers are unable to predict when they will have more items instock. However, as soon as they do, we will be able to process and ship the item out to you.

Varies from product to product. We charge a 15% restocking fee. Please triple check during check out that the product you are purchasing fits your needs. Any items that are damaged or show signs of wear may not be eligible for returns unless it was damaged prior or during shipping out.

If there are still questions that are not answered above, feel free to contact us at inquiries@pristineparts.com.